Terms and Conditions

1. Scope of Services

BaytEasy provides residential maintenance services including but not limited to air conditioning, plumbing, electrical works, cleaning, carpentry, and general handyman services within the

United Arab Emirates.

All services are performed in accordance with industry standards and applicable UAE regulations. The scope of work will be confirmed prior to service commencement. Any additional

work outside the approved scope requires client authorisation.

2. Quotations & Pricing

● All quotations are valid for the period stated in the quotation.

● Pricing is transparent and communicated before service execution.

● Any variation in the scope of work may result in revised pricing, subject to client approval.

● Emergency or after-hours services may be subject to additional charges.

3. Payment Terms

● Payment is due immediately upon completion of services unless otherwise agreed in writing.

● BaytEasy accepts cash, card payments, bank transfers, and approved payment links.

● Late payments may incur administrative or collection charges.

4. Warranty & Service Guarantee

BaytEasy provides a limited workmanship warranty, the duration of which depends on the

service type.

This warranty does not cover:

● Pre-existing defects

● Normal wear and tear

● Misuse, negligence, or third-party interference

● Manufacturer defects in supplied materials or equipment

Warranty claims must be reported within the applicable warranty period.

5. Client Responsibilities

The client agrees to:

● Provide safe and unobstructed access to the work area

● Ensure utilities such as electricity and water are available where required

● Disclose any known issues or prior repairs related to the service

BaytEasy reserves the right to suspend work if site conditions present safety risks.

6. Cancellations & Rescheduling

● Cancellations must be made before technician dispatch.

● Late cancellations or refusal of service upon arrival may result in a call-out fee.

● BaytEasy may reschedule appointments due to operational, safety, or unforeseen circumstances.

Cancellation Policy

Clients must notify BaytEasy of cancellations before technician dispatch.

Cancellations made after dispatch or refusal of service upon technician arrival may be subject to

a call-out charge to cover operational costs.

BaytEasy reserves the right to reschedule appointments due to operational, safety, or weather-related reasons.

Warranty Policy

BaytEasy provides a limited workmanship warranty depending on the type of service provided.

This warranty does not cover:

● Pre-existing defects

● Normal wear and tear

● Misuse or negligence

● Manufacturer defects of supplied materials

● Work altered or interfered with by third parties

Warranty claims must be reported within the applicable warranty period from the date of service.

Data Protection Policy

All personal data collected is handled in accordance with UAE data protection laws and used strictly for business operations, service delivery,

communication, and invoicing.

We do not disclose customer data to unauthorised third parties unless required by law or for service fulfilment purposes.

7. Limitation of Liability

BaytEasy shall not be liable for:

● Hidden or latent defects

● Structural or pre-existing damage

● Indirect, incidental, or consequential losses

Our total liability shall not exceed the value of the service invoice for the specific job performed.

8. Privacy

BaytEasy respects customer privacy. Personal data collected is used solely for service delivery, communication, invoicing, and operational purposes.

We do not sell or disclose customer information to third parties except where required by law or necessary to deliver services.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

Cancellation Policy

Clients must notify BaytEasy of cancellations before technician dispatch.

Cancellations made after dispatch or refusal of service upon technician arrival may be subject to

a call-out charge to cover operational costs.

BaytEasy reserves the right to reschedule appointments due to operational, safety, or weather-related reasons.

Warranty Policy

BaytEasy provides a limited workmanship warranty depending on the type of service provided.

This warranty does not cover:

● Pre-existing defects

● Normal wear and tear

● Misuse or negligence

● Manufacturer defects of supplied materials